Support:
Documents:
CallTraQ Sample Reports An Adobe Acrobat Document containing a sample of some of the reports CallTraQ can produce.
 
Hardware Installation Manual Information about how the CallTraQ captures data from your Telephone system This is an executable program, so no viewer is required.
 

 
   
Files/Utilities:
Telcom FX CallTraQ HELP DESK Support Program
A Remote Access utility program which allows a Telcom FX Technician to analyze your CallTraQ System and assist in correcting any issues.
Telcom FX Technician-In-A-Bag
An Adobe Acrobat Document with a brief description of the Technician-In-A-Bag Kit and how to use it.

Telcom FX Serial Port Locator Software
This program scans your PC for a Spare - Available COM Port to determine if you are ready to capture serial data from your Phone System SMDR Port. If this test fails to find a spare port on your computer, just order our USB to Serial Adapter when you order your CallTraQ System.

Telcom FX Loopback Test Software
This program will allow you to test your PC COM Port to determine if it is functioning properly. This is a great tool to assist in isolating a serial communications problem. You will also need a "Loopback Plug" in order to run the test (See our Serial Test Kit info above).
   

CallTraQ Hardware Install Utility Program This utility program will scan your PC for spare COM ports, and then look for valid data on each of these ports. This utility is invaluable during the install process to determine what port you are using ,and what baud rate it is running at.

 

Application Notes:

CallTraQ Remote Data Collection An Adobe Acrobat Document with information on how CallTraQ handles multiple sites with Remote Data Collection.

More applications notes available in the Registered Users area above.

 
Technical Bulletins:

CallTraQ Serial Adapter Wiring An Adobe Acrobat Document with the pin-outs for the DB-RJ45 Adapters used for CallTraQ Installation.

TMS1000 Secure Call Buffer to Toshiba PIOU Wiring An Adobe Acrobat Document with the connections for the TMS1000 Call Buffer when used with a Toshiba Phone system with an RJ12 plug.

TMS1000-X Secure Call Buffer to Toshiba PIOU Wiring An Adobe Acrobat Document with the connections for the TMS1000-X Call Buffer when used with a Toshiba Phone system with an RJ12 plug.

Toshiba Adapter Cable wiring for Standard CallTraQ Adapters An Adobe Acrobat Document with the connections for the adapter cable used with a Toshiba Phone system with an RJ12 plug.


More technical bulletins available in the Registered Users area above.


To contact
Telcom FX Support, send an email to :

 

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